Sandarac's ethos is that the customer plays an important role in the repair process. Our technical experts are available to work with you, offering advice on action height, string-type, etc., to arrive at the optimal instrument specification for your playing style.
After a job is completed the instrument is thoroughly played-in to ensure that everything has settled down. When collecting an instrument, customers are encouraged to play it on the premises and any small changes that may be necessary due to personal preferences can be made at the time.
All repair and maintenance work is followed-up with a courtesy call to ensure that everything is to the customer's satisfaction and any concerns dealt with. All repairs are fully guaranteed for six months (subject to fair wear and tear).
Sandarac has the utmost confidence in the quality of the Kremona brand and are totally committed to ensuring customers are completely satisfied with their instrument. In the unlikely event that something untoward happens, or there is any problem with an instrument to cause concern, all instruments come with a free 12 month warranty that covers:
The warranty does not cover: