We know that locals prefer to collect their orders in person to avoid p&p. Unfortunately, our webshop doesn’t give a click and collect option so we have come up with a work around for you.
Simply give us a call and place your order over the phone. Tell us when you are going to collect and we will leave your order in our porch for you to pick up. That way you won’t have to interact with anyone – simples, eh?
We know we’ve said this before but, given a recent conversation, we thought it was worthwhile repeating…
Taking into account forex, and not forgetting your bank will charge you for currency exchange, together with postage costs we are the same price or lower than certain well-known internet giants when it comes to our pickups.
Add to that the fact that we provide free advice, can arrange for one-off special requests, and even get it fitted for you if you are local to us and you can understand why we get a little annoyed when we’re told (after spending a half hour discussing the technical ins and outs of a particular pick up) “thanks but I can get it cheaper on the net.”
If that isn’t enough to convince you to shop small bear in mind that when you buy from us you are supporting a small, independent, British company who puts money into the local community; we buy our lunches at the local shop, use the local post office, fill up at the local garage, etc. You get the point. We are not a faceless European-based internet giant.
And, even though we are a genuine bricks and mortar company we do have a webshop so you don’t have to phone or e-mail us – unless you want to; in which case we are happy to help you in person.
Finally, a caveat emptor. Late last year we had someone wanting to return a faulty pickup. This was surprising as a) there’s rarely a problem with them and b) he wasn’t a customer of ours. On discussion it turned out he’d bought it cheap from Ebay and the Ebay seller wouldn’t honour the guarantee. The bad news for the purchaser was that we will only honour the guarantee on pickups sold by us or by a luthier to whom we’ve sold the pickup as, otherwise, we have no idea whether it’s new, second or third-hand, or a copy.
Today we have another American import… Cyber Monday. A day on which mass online shopping is meant to take place. We heard warnings, on the radio earlier, about the dangers of shopping online with the usual “if it looks too good to be true, it usually is” mantra as well as warning people about giving out card details to unsecured sites.
We thought we’d use the opportunity to reassure you that our webshop has the secure World Pay system underpinning it and has more guarantees, as far as your money and details go, than you can shake a stick at. Plus, when you buy from us you know where your items have been made and, in the case of intruments, by whom. It was not for nothing that we were awarded one of the first Trusted Music Store statuses by the Music Industry Association. Why not check out our main site whilst you’re here and see what we’re talking about…