Tag Archives: by appointment

Reminder: Open By Appointment

Where circumstances allow we are more than happy to open for you out of hours evenings and weekends.

We ask, though, that you give us a bit of notice. Ringing at 2pm on a Saturday to ask whether we’ll open for you on a day when we’ve not previously arranged to be open may, sadly, result in us having to disappoint you as staff may not be available at such short notice.

As you know by now Sandarac is run by musicians for musicians and our staff are often on the road performing; which is why we’re not open regularly at weekends. With a bit of notice we can arrange for cover for the day or find a mutually convenient time

In addition, if you’re planning to visit us during the week – especially if it’s to try an instrument – we ask that you give us a quick call. There are several reasons for this request. Firstly, we can ensure we’re not out delivering orders or doing the Post Office run when you arrive. Secondly, we can get the instruments ready for you. Also, if there’s one you particularly want to try, and we don’t have it in stock, we can call the luthier to see if he has one. Finally, and possibly most importantly , we can ensure we have fresh milk for the tea & coffee and that the biscuit tin is well stocked ☕️

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#WednesdayWisdom

Today’s #WednesdayWisdom post is about our By Appointment service

As most of you know by now, Sandarac is run by musicians for musicians. It’s why we are sometimes unable to offer weekend appointments as there are occasions when everyone has show commitments.

However, it is also the reason why we offer our out of hours service for those who can’t get to use during “normal” opening hours. We understand that you may be busy, have other priorities, or are simply too far away to reach us during a Monday to Friday 9-5 norm. It’s not usual for us to keep The Old Dairy open until 9pm or open up on a Sunday afternoon for someone.

In return, all we ask is that you call us in advance – preferably a day* or so beforehand – so we can ensure the diary is clear and ensure the instruments you’re interested are ready and waiting for you.

* If you are interested in our Spanish or French instruments please contact us 10-14 days in advance in case we need to draw extra from our luthier’s workshop.

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Out of Hours by appointment

With warm summer nights still the norm at the moment we’ve had more visitors popping in on the off chance during the late afternoon.

As we use local services, the Post Office in particular, it’s worth bearing in mind that – when there’s only one of us in – The Old Dairy will close so we can post your orders.

This is one of the reasons why, especially if you’re travelling any distance, we ask you give us a quick call if you’re planning to visit us; particularly so if you think you’re likely to arrive mid to late afternoon.

The other reason we ask for advance notice is so that we can contact our luthiers and get specific instruments for you should we not have them in stock currently.

Finally, whilst our opening hours are fairly consistent – opening 9-9:30 in the morning and closing between 5 & 6pm – we are happy to open earlier and close later to accommodate you; just give us a call. The same applies most weekends.

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