Getting to know you

#DidYouKnow that “Get to Know Your Customers Day” is observed on the third Thursday of each quarter?

Every company knows that customers are the lifeblood of their business but our philosophy is to take good care of ours; after all, we wouldn’t be celebrating our eleventh birthday without them.

In today’s world of online shopping personal service can be the one thing that sets a bricks and mortar business apart and, whilst we finally embraced the digital age and introduced a web shop a few years ago, we firmly believe in being as customer focussed as we can. This is why we’re run by musicians for musicians; no pushy sales staff only interested in selling you the most expensive option or pushing lots of extras – just people genuinely interested in finding the right instrument for you.

We believe it’s the little things that set us apart and getting to know our customers is a big part of that. We know we’re guilty of asking you lots of questions about what type of music you like and your personal style of play but this is what helps us match you to the best instrument for your style. We also aim to put you, the customer, first hence we’ll open out of hours and at weekends for you if you can’t make it during our normal hours. Also, if you’re in to try an instrument, we’ll block out the time for you so you have the showroom to yourself.

As it’s get to know your customer day why not tell us what you’d like to see more of, or less of, from us so we can serve you better?

19 - get to know your customers

Normal Service Resumed

With sincere apologies to all those who tried to contact yesterday, The Old Dairy is once again open as usual and we are catching up with your phone and e-mail enquiries and orders as quickly as possible.

Unfortunately, due to circumstances beyond our control, we couldn’t even divert the phones yesterday and had no access to the internet thereby meaning we were unable to post a notice here about the problem.

18 - normal service resumed

Wedding décor

Well that’s different!

17 - christmas decorationsWe know some of our giftware is used for less obvious things; lapel pins being used on bags, instrument cases, or scarves are a more obvious repurposing; key rings being used as bag danglers or on zips is also a logical extension.

But here’s something we hadn’t thought of… using our gold and silver Christmas decorations as wedding table décor.

Contact us to order in bulk, just as this couple did, and we can help you out in terms of postage and save you a bit of money.  You can check out the full range here.